“It's Opened My Eyes”: Dr. Chuluunbat’s Use of Our Telemedicine Platform, Cybersight

When the pandemic disrupted everything, our virtual platform soon became a beacon of hope for eye health professionals everywhere keen to continue their ophthalmic education in the safest way possible. At the end of 2021, Cybersight had reached a remarkable 56,000 registered users!

Meet Dr. Tsengelmaa Chuluunbat, an ophthalmologist specializing in pediatrics in Ulaanbaatar, Mongolia’s capital. Incredibly, she has been using Cybersight since the year it launched and has been making thorough use of it throughout her professional career, especially its Consult service.

Below, she looks back on her two-decade telemedicine experience and lifts the lid on how her skills, knowledge, and the overall quality of eye care in the country have been improved thanks to the platform.

Dr. Chuluunbat has a Master of Medicine in ophthalmology and completed several fellowships all over the world: retina and pediatric ophthalmology in Taiwan; pediatric ophthalmology and strabismus in South Korea; and general ophthalmology in Italy.

She sees approximately 3,000 patients and performs 250-300 surgeries per year in her role at the Department of Pediatric Ophthalmology at the National Center for Maternal and Children Health (NCMCH), an Orbis partner hospital in Ulaanbaatar.

NCMCH services the entire country, which means that some patients live 1,000 kilometers or more from the hospital. The country’s low population density of two people for every square kilometer is a challenge for the delivery of health services in remote rural areas.

In relation to eye health care, Mongolia faces a shortage of trained eye care specialists to meet the demand, especially for children. According to Dr. Chuluunbat, only five or six of the approximately 100 ophthalmologists in Mongolia focus on pediatric ophthalmology.

Since first logging on in 2003, Dr. Chuluunbat has utilized most aspects of the platform to accelerate her pediatric eye health skills and knowledge. She has also learned how to work together with others to provide better eye health services, telling us: “There is no pediatric private clinic, so Orbis has opened my eyes in how we could learn and how we could collaborate, and how we can improve the patients’ eye health, and how we could together achieve a better outcome.”

What stands out the most is her extensive use of Cybersight Consult service, so much so that she is regarded by the Cybersight team as a "Consult super-user.” At the touch of a button, the Consult service enables direct access to our network of Cybersight mentors, all international ophthalmology experts. They provide Cybersight users like Dr. Chuluunbat with advice on complex patient cases, helping them determine the best course of care.

She adds that the service has been extremely useful given that Mongolia does not have its own fellowship training program in pediatric ophthalmology.

Over the years, she has gained expertise from participating in hundreds of consults. Speaking about using Cybersight Consult for complex clinical cases, she shared: “I always used to take pictures of patients who had difficult cases. If I had questions on how I should manage them, I send them to my main Cybersight mentors. I have sent almost 400 cases through Cybersight since 2003.”

She confirms that her and her colleagues’ relationship with Cybersight has helped them specifically with treating cases of retinoblastoma (a type of eye cancer). A big challenge in Mongolia is that cases are often diagnosed at a late stage. According to Dr. Chuluunbat, improvements in diagnosis and patient care would not have been possible without Cybersight.

In terms of Cybersight’s evolution through the years, she says the user experience has become easier for her as the internet connection in Mongolia is now much more reliable, allowing images to be sent from everywhere in the country, even in rural areas.

Overall, Cybersight has exceeded her expectations, and she says “I'm really proud of it.”

According to Dr. Chuluunbat, Mongolia has seen improvements in diagnosis, the quality of patient care, and pediatric eye care services thanks to Cybersight’s support. This has been especially important during the COVID pandemic. While the pandemic disrupted eye care training and limited access to eye health services, Cybersight has kept the future of eye care in focus, enabling ophthalmologists in Mongolia to make use of the platform to discuss complex cases and level up their skills and knowledge.

Indeed, Dr. Chuluunbat and fellow ophthalmologists developed concerns about how children’s increased screen time during the pandemic could lead to cases of strabismus. Dr. Chuluunbat used Cybersight Consult to seek advice on one such case, which was then later published in a medical journal – thereby extending the mentorship received through Cybersight to the broader eye health community.

This year, we are proud to celebrate 40 years of using innovations like Cybersight to fight avoidable blindness. By leveraging the platform to build the skills of eye health teams around the world, we have been able to change the way the world sees and transform lives in the process.

An enormous thank you to Dr. Chuluunbat for dedicating time over two decades to elevating her eye health skills with Cybersight. Not only has she excelled individually with the support of the platform, but her peers have also benefitted from working better together to strengthen pediatric eye health services.

Finally, by sharing vital insights with the global eye health community through Cybersight, the impact of Dr. Chuluunbat’s Cybersight experience has extended well beyond Mongolia