IT Helpdesk Associate

As a member of the Information Technology team, the Information Technology (IT) Helpdesk Associate serves as the primary resource for helpdesk support to Orbis employees at headquarters in New York. They coordinate and assist with documentation and system networking while providing support onsite and to remote users.

IT Helpdesk Associate

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JOB SUMMARY:

As a member of the Information Technology team, the Information Technology (IT) Helpdesk Associate serves as the primary resource for helpdesk support to Orbis employees at headquarters in New York. They coordinate and assist with documentation and system networking while providing support onsite and to remote users. This role will be exposed to basic and some advanced networking and systems administration.

REPORTING & WORKING RELATIONSHIPS:

The Information Technology Associate reports to the Director of Information Technology and supports Orbis employees at headquarters in New York.

ESSENTIAL JOB FUNCTIONS / KEY AREAS OF RESPONSIBILITY:

Help Desk Support

  • Troubleshoot desktop support issues for on-premises and remote staff.
  • Manage user accounts for Office365, Active Directory, Exchange, and other applications.
  • Assist with backup management.
  • Assist with patch management.
  • Process tech setup, terminations, data access releases, purchase requisitions.
  • Procure new hardware for personnel.
  • Configure mobile hardware, manage mobile accounts.
  • Sys prep new workstations to Orbis spec (install software, configure OS, etc.).
  • Configure office phones for users.
  • Inventory all hardware, track equipment consignments including desktop, laptop, mobile.
  • Assist with conference room A/V systems.

DOCUMENTATION

  • Clearly document all processes, workflows and credentials
  • Document network operations and procedures, administrative passwords.

SYSTEM NETWORKING

  • Manage firewall policies, network routing, and DHCP/DNS.
  • Monitor backup jobs, troubleshoot issues and manage updates.
  • Manage anti-virus solutions to both servers and workstations.
  • Manage server infrastructure and apply updates.
  • Manage software licensing.

QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree in information technology or an equivalent combination of education and experience
  • 2-3 years of experience with working in an information technology related position
  • Working knowledge with Active Directory
  • Extensive helpdesk support experience
  • Proven operational familiarity in the following areas are a plus:
  • Anti-Virus software and management system
  • Web and VOIP communication platform, such as, Teams, Zoom, WebEx, etc.
  • Firewall configuration and policy
  • Configuring routers and switches
  • Microsoft Windows Servers
  • SAN technologies
  • VMware
  • Active Directory including Group Policy, DNS and DHCP management
  • IP Telephony
  • Network security
  • Network design and implementation
  • Networking: WLAN, WAN, LAN, VLAN, and IP address management

SKILLS & ABILITIES:

  • Strong interpersonal and communication (verbal & written) skills: the ability to interact effectively and sensitively with a wide variety people of diverse professional and cultural backgrounds.
  • Proven customer service and liaising skills: the ability to successfully support a multi-cultural team of employees.
  • Excellent organizational, analytical and problem-solving skills: the ability to work efficiently and effectively in a fast paced and complex technical environment and the ability to adapt to changing customer’s needs and priorities.
  • Flexible and collaborative work style, with a pro-active and solutions-oriented approach.
  • Professional development focus: ability and interest to stay current with new technologies.
  • Proven tolerance to stress: ability to function effectively in a demanding, deadline oriented, and constantly changing work environment.


Orbis is an Equal Opportunity Employer. As a global organization, we welcome qualified applicants from diverse backgrounds and cultures who reflect the five Orbis values of Trust, Caring, Commitment, Accountability, and Excellence.

To all recruitment agencies: Orbis International and its affiliates do not accept unsolicited headhunter and agency resumes. Please do not submit resumes/CVs through this website, or send resumes to Orbis employees or any other organization location. Orbis is not responsible for any fees related to unsolicited resumes. Orbis International and its affiliates will not pay fees to any third-party agency or company that does not have a signed agreement with Orbis International and its affiliates.

IT Helpdesk Associate

Apply Here