Donor Database Associate

As a member of the U.S. Development Department, the Donor Database Associate provides administrative and database support to the Donor Development Team. They will also provide first rate donor care to prospective and current direct mail donors.

REPORTING & WORKING RELATIONSHIPS

The Donor Database Associate reports to the Senior Manager, Donor Development. They will liaise regularly with colleagues in NY and other Orbis offices, and work with offsite vendors.

ESSENTIAL JOB FUNCTIONS / KEY AREAS OF RESPONSIBILITY

  • Day to day management of Raiser’s Edge database: including data entry, reporting and list outputs, maintaining procedures to ensure accuracy of all data, and generating financial reports.
  • Work with Development Team to leverage donor database to further Orbis fundraising objectives.
  • Provide training and guidance to Development Team on database policies and procedures.
  • Execute list segmentation queries and prepare final mailing list for Donor Development mail and email campaigns.
  • Maintain and improve existing systems and processes to provide efficient gift processing and acknowledgement.
  • Manage relationship with outside donation processing and acknowledgement vendors.
  • Serve as the front-line Development contact for donor questions or gifts taken over the phone.
  • Provide excellent customer service to current and prospective donors via mail, telephone and email.
  • Effectively work with the Finance Team to produce accurate reports and donation reconciliations.
  • Administer the monthly donor program on a daily basis.
  • Work closely with the Senior Manager, Donor Development on analysis of email and other digital campaigns.
  • Provide administrative and logistical support to the Senior Manager, Donor Development: including preparing check requests, expenses, and/or purchase orders.
  • Participate in special projects and take on additional tasks as requested.

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree is preferred.
  • Min. 4 years’ work experience in an administrative capacity with a strong non-profit donor care focus.
  • Previous Raiser’s Edge donor database management experience required.
  • Previous experience managing online donation platforms a plus.

SKILLS & ABILITIES

  • Strong organizational skills: ability to prioritize, adhere to deadlines, and multitask.
  • Ability to work accurately in a fast paced, highly detailed work environment.
  • Excellent interpersonal and diplomacy skills: ability to represent Orbis in a professional and pleasant manner with all donors.
  • Strong communication skills in English: ability to write and edit donor correspondence, as well as provide outstanding support and care over the phone.
  • Strong computer skills with a high level of proficiency in MS Office applications as well as donor database, such as Raiser’s Edge, and online donation processing software.
  • Ability to work effectively in a culturally and professionally diverse team as well as work independently.

To learn more about Orbis, go to http://www.orbis.org

To apply, please click here.

Orbis is an Equal Opportunity Employer. As a global organization, we welcome qualified applicants from diverse backgrounds and cultures who reflect the five Orbis values of Trust, Caring, Commitment, Accountability, and Excellence.