Information Technology Associate

IT

As a member of the Information Technology team, the Information Technology (IT) Associate serves as the primary resource for helpdesk support to Orbis employees at headquarters in New York.

JOB SUMMARY

As a member of the Information Technology team, the Information Technology (IT) Associate serves as the primary resource for helpdesk support to Orbis employees at headquarters in New York. S/He coordinates and assists with documentation and system networking while providing support onsite and to remote users. This role will be exposed to basic and some advanced networking and systems administration. 


REPORTING & WORKING RELATIONSHIPS

The Information Technology Associate reports to the Director of Information Technology, and supports Orbis employees at headquarters in New York.


ESSENTIAL JOB FUNCTIONS / KEY AREAS OF RESPONSIBILITY

Help Desk Support

  • Troubleshoot desktop support issues for on-premises and remote staff.
  • Manage user accounts for Office365, Active Directory, Exchange, and other applications.
  • Configure permissions for file-shares.
  • Setup, monitor and troubleshoot interoffice VPN
  • Process tech setup, terminations, data access releases, purchase requisitions.
  • Procure new hardware for personnel.
  • Configure mobile hardware, manage mobile accounts.
  • Sys prep new workstations to Orbis spec (install software, configure OS, etc.).
  • Configure office phones for users.
  • Inventory all hardware, track equipment consignments including desktop, laptop, mobile.
  • Assist with conference room A/V systems.
  • Clearly document all processes, workflows and credentials
  • Document network operations and procedures, administrative passwords.
  • Manage firewall policies, network routing, and DHCP/DNS.
  • Monitor backup jobs, troubleshoot issues and manage updates, rotate tapes at offsite datacenter, vault tapes for retention.
  • Manage anti-virus solutions to both servers and workstations.
  • Manage server infrastructure and apply updates.
  • Manage software licensing.

 

DOCUMENTATION

  • Clearly document all processes, workflows and credentials
  • Document network operations and procedures, administrative passwords.


SYSTEM NETWORKING

  • Manage firewall policies, network routing, and DHCP/DNS.
  • Monitor backup jobs, troubleshoot issues and manage updates, rotate tapes at offsite datacenter, vault tapes for retention.
  • Manage anti-virus solutions to both servers and workstations.
  • Manage server infrastructure and apply updates.
  • Manage software licensing.


 QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree in information technology or an equivalent combination of education and experience
  • 2-3 years of experience with working in an information technology related position
  • Working knowledge with Active Directory
  • Extensive helpdesk support experience
  • Proven operational familiarity in the following areas are a plus:
    • Anti-Virus software and management system
    • Web and VOIP communication platform, such as, Skype-for-Business, Zoom, WebEx, etc.
    • Firewall configuration and policy
    • Configuring routers and switches
    • Microsoft Windows Servers
    • SAN technologies
    • Managing VMware
    • Active Directory including Group Policy, DNS and DHCP management
    • IP Telephony
    • Network security
    • Network design and implementation
    • Networking: WLAN, WAN, LAN, VLAN, and IP address management


SKILLS & ABILITIES

  • Strong interpersonal and communication (verbal & written) skills: the ability to interact effectively and sensitively with a wide variety people of diverse professional and cultural backgrounds.
  • Proven customer service and liaising skills: the ability to successfully support a multi-cultural team of employees.
  • Excellent organizational, analytical and problem solving skills: the ability to work efficiently and effectively in a fast paced and complex technical environment and the ability to adapt to changing customer’s needs and priorities.
  • Flexible and collaborative work style, with a pro-active and solutions-oriented approach.
  • Professional development focus: ability and interest to stay current with new technologies.
  • Proven tolerance to stress: ability to function effectively in a demanding, deadline oriented, and constantly changing work environment.

To apply, please click here.

Orbis is an Equal Opportunity Employer.

As a global organization, we welcome qualified applicants from diverse backgrounds and cultures who reflect the five Orbis values of Trust, Caring, Commitment, Accountability, and Excellence.